Privacy Policy

GuestLane Hospitality Group LLC, an independent hospitality company operating in the Phoenix metropolitan area, Arizona, is responsible for information collected through the GuestLane website, intake forms and guest status portal.

• Contact details you submit: name, email address and phone number.
• Request details: trip dates, destination or property address, party size, package or service selections, vehicle preferences, flight details and special requests.
• Partner and vendor details: company name, service categories, coverage areas, experience, licensing and insurance attestations.
• Messages and updates you send through the status portal.
• Limited technical data used for security, such as an IP-derived identifier used to rate-limit form submissions and portal lookups.

• Respond to your inquiry or application and coordinate the services you request.
• Send confirmations and status updates by email and SMS when you opt in.
• Match requests with vetted vendors, drivers and transportation partners.
• Maintain internal records, notes and an activity history for the requests we handle.
• Protect the site against abuse, spam and unauthorized access.

We share only what is needed to fulfil your request. That can include the independent vendor, driver, rental company or property partner assigned to your service, and the service providers we use to run the platform (hosting and database infrastructure, email delivery and SMS delivery). We do not sell your personal information.

Marketing and update messages are sent only when you opt in on a form. Message and data rates may apply. Reply STOP to a text to opt out, or contact us to change your preferences. We may still send transactional messages required to complete an active request.

We keep request records and the related activity history for as long as needed to provide services, meet our business and record-keeping needs, and resolve disputes. You may ask us to delete your record and we will do so unless we are required to keep it.

Access to submitted records is restricted to authorized GuestLane Hospitality Group LLC team members through role-based permissions, and traffic to this site is encrypted in transit. No system can be guaranteed completely secure; please avoid sending sensitive information such as payment card or government ID numbers through the forms on this site.

• Request a copy of the information tied to your reference number.
• Correct your details yourself in the status portal, or ask us to correct them.
• Ask us to delete your record or stop contacting you.

Email privacy@guestlane.co and include your reference number so we can verify the request.

The site is intended for adults. We do not knowingly collect information from anyone under 18 outside of party details a booking adult provides.

Updates to this policy are reflected in the "last updated" date above. Questions go to GuestLane Hospitality Group LLC at privacy@guestlane.co or call (602) 919-2458.