Incident reporting

Tell us what happened.

If anyone is hurt or in danger, call 911 first, then call us at (602) 919-2458. Otherwise, file the details below — a concierge owns it from here.

Who is reporting

I am a

Full name

Mobile number

For urgent follow-up by textReference number

TR- or GL- reference, if you have one

What happened

Incident type

Severity

Date

Approximate time

Location

Vehicle

Model, colour or plate if knownDescription

Anyone else involved

What has already been done

Safety and documentation

Is the vehicle drivable?

Police report number

Someone was injured.A police report was filed.An insurance claim has already been opened.

Photos

Attach up to 6 photos (8MB each). They are stored privately and visible only to the GuestLane operations team.

GuestLane may share this report with the independent transportation or rental partner involved so it can be resolved.GuestLane may contact me by email, phone or text about this incident.I confirm this report is accurate to the best of my knowledge and accept the Terms of Service and Privacy Policy.

Vehicles are coordinated through independent transportation and rental partners. Models, colors, pricing, eligibility requirements and availability are subject to confirmation.